TechSee

AUGUST 14, 2018

This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95

Magellan Solutions

JULY 2, 2021

Variables such as talent, cost, infrastructure, and innovation greatly help the country stand-out. Average Handle Time (/minutes). Magellan Solutions. Efficiency of Price per Call. In a call center setup, it is important to make each dollar count. Average Handle Time (/minutes).

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52

TechSee

JUNE 25, 2019

Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud. The results are reflected positively in the agent’s KPIs, further motivating them to use these innovative tools to succeed. Agent training. High-level data analysis.

Technology 122

Technology Customer Service Contact Center Gamification 122