NobelBiz

MAY 21, 2024

While the role of call centers is crucial in customer service, companies often choose between inbound and outbound call centers. Each of these call centers come with unique functionalities, benefits, and challenges. Market Research: Outbound call centers conduct surveys and research to gather customer insights.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

BirdEye

JUNE 14, 2023

In this article, we’ll share the why, what, and how of communication channels to effectively reach customers and your employees. And there are many forms, including email, text messages, phone calls, face-to-face, video conferencing, and social media. Table of contents What are communications channels?

Communication 98

Communication Social Media Video Meeting 98

NobelBiz

FEBRUARY 13, 2024

RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.

Call Center 59

Call Center Self Service Software Contact Center 59

CSM Magazine

JUNE 27, 2022

You use existing data, previous conversations, social media, surveys, trend reports, and analytical tools to your advantage. What cool facts can you learn from their social media accounts? Social media interactions might show that your target customers prefer live calls to robots.

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52

NobelBiz

JULY 25, 2023

In this article, we delve into the insights that these analytics provide, enabling companies to enhance service quality and understand their customers better. From phone calls to live chats, and emails to social media interactions, these multifaceted channels paint a vivid picture of customer needs, preferences, and sentiments.

Interaction 98

Interaction Analytics Call Center Contact Center 98

NobelBiz

NOVEMBER 6, 2023

In this article, we delve deep into the extraordinary ways intelligent automation is revolutionizing call centers and explore how NobelBiz’s cutting-edge solutions can enhance and amplify these game-changing benefits.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

Call Center 52

Call Center Tips Virtual Call Center Management 52