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How are retailers working to improve customer experience?

Eptica

How can the physical store environment distinguish itself from an online experience? One approach is to take a leaf out of the internet retailers’ book and invest in technology – particularly robotics – that can help make the in-store experience as seamless and straightforward as shopping online.

Retail 48
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What vCommerce Brands Get Right About Customer Experience

Kayako

Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2 When they contact your support teams for help.

Brands 99