Natalie Petouhof

FEBRUARY 22, 2016

The combination of Contact Solutions advances the Verint Customer Engagement Optimization ™ portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and analytics-driven personalization. Cloud-base Voice and Mobile Self-Service.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

Tricia Morris

FEBRUARY 19, 2016

In Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey, consumers now say they are using web self-service more than assisted service. According to the survey, web self-service use has increased from 67% in 2012 to 84% in 2015.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. .

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Tricia Morris

MAY 18, 2015

For the first time in the history of Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey , respondents now say they are using self-service FAQ pages on a company’s website more often than speaking with a live agent on the phone. 43% don’t ever review assisted service processes.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

SmartKarrot

FEBRUARY 16, 2022

Here are a few statistics to gain better insights about them – About 40% of shoppers prefer self-service to human contact. About 79% of buyers would just abandon their carts if the customer service did not respond in time. In 2022, concentrating on your mobile user experience is essential. According to 47.5%

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more.

Software 106

Software Customer Engagement Engagement Omni-Channel 106