Joe Rawlinson

AUGUST 9, 2017

To deliver more personalized service, stay on top of current shopping trends by using analytics tools and services from providers such as NPD Group , which uses point-of-sale data from 300,000 stores to follow and predict consumer trends in 20 industries. Use social media channels to keep in touch with your customers and stay engaged.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

Magellan Solutions

AUGUST 5, 2021

Detailed call recording and logging. • Customer Relationship Management (CRM) Software. Omnichannel call routing. Real-time reports that can be customized. • Can monitor and respond to customer posts on social media. Real-time notifications of customer activities. KOOKOO CloudAgent.

Call Center 40

Call Center Software CRM e-support 40

NobelBiz

JUNE 1, 2021

Analytics and reporting tools are watched in real-time from any computing device that is connected. Employees and consumers alike benefit from live customer relationship management. The ability to swiftly and effectively grow your call center. Establish on-site or virtual call center teams.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52