Analytics, Customer Engagement, Customer Philosophy and Interaction

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

DECEMBER 22, 2014

When I interact with the organisations that I interact with do I get left with the feeling-experience of being cared for by an organisation? Are there any occasions where I, as a customer, feel cared for? I, as a flesh and blood human being, do not show up on the organisational radar. The answer is: No!

Leadership

Leadership Customer Philosophy Employee Engagement Loyalty

Customer Journey Mapping: It?s Not Just About the Destination

Education Services Group

JUNE 21, 2018

If only we encountered more companies who embrace a similar mindset when it comes to knowing how customers experience their products and services. We would see impressive strides in customer engagement and customer retention. Ready to embark on the customer-mapping journey?

Customer Journeys

Customer Journeys Customer Philosophy Exercises Customer Retention

Customer Experience Update

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Customer Journey Mapping: It?s Not Just About the Destination

Webinars

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