Myra Golden
APRIL 11, 2023
Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program.
Think Customers
JULY 8, 2019
It’s an approach we at TTEC call “Smart Seasonal.”. TTEC’s Smart Seasonal approach hires and trains a mix of onshore, offshore, and @home employees, then manages call flow to deflect non-sales calls to lower-cost, pre-sales support channels. And call-back assist tools shorten customer wait times and improve NPS.
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AWS Machine Learning
NOVEMBER 28, 2022
The goal of SageMaker Experiments is to make it as simple as possible to create experiments, populate them with trials, and run analytics across trials and experiments. You can use the following event to run a test call: { "flow": "[280, 300]", "pressure": "[69, 70]", "simulations": "10", "no_of_trials": "10", "train_error_weight": "1.0" }.
NobelBiz
FEBRUARY 7, 2022
Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. But the debate is still out in trying to determine if this should remove post-call analytics.
SurveySparrow
SEPTEMBER 28, 2021
Superb user experience with powerful analytics solutions. . Unstructured calls are transcribed and clustered to discover key intents. . Use pre-built, modular conversation components to build 80% of your call flows. . Monitor calls in real-time to see how the assistant is doing. 6 ConvyAI . 8 Senseforth.ai.
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