Airlines Customer Service Strategies Multi-Channel Social Media 
Vonage
AUGUST 11, 2015
Disappoint one customer and their friends and family are not going to shop with you either. It’s not surprising that there’s a multi-billion dollar bill attached to poor service. As far as customers are concerned, it’s often much easier to pick up the phone and speak to someone than it is to track a brand down on social media.
NICE inContact
MAY 10, 2019
NICE inContact research confirms this trend: Agent-assisted digital channels are gaining ground, with the largest growth in the agent-assisted web chat. SMS and mobile apps also have made gains, though less than chat channels (find more details here ). WebHelp with its CXone platform had just the solutions Swedish Rail needed.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
SEPTEMBER 11, 2023
Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. Consider the following scenario: A customer learns a new airline will be operating flights in their city. Creating a customer experience strategy is a multi-step process, which unfolds as outlined below.
Lumoa
SEPTEMBER 11, 2023
Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. Consider the following scenario: A customer learns a new airline will be operating flights in their city. Creating a customer experience strategy is a multi-step process, which unfolds as outlined below.
LiveChat
OCTOBER 19, 2018
Social media has changed customer service forever and buyers are benefiting most. But this shift makes the jobs of customer service teams’ harder. They now face the daily challenge of managing social media customer service and meeting ever-growing customer expectations.
Expert insights. Personalized for you.
120 
Let's personalize your content