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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Elevate Your Customer Service Experience Amazon.

NPS 208
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Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your CustomersExpectations Did you know that 66% of customers expect companies to understand their needs?

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Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your CustomersExpectations Did you know that 66% of customers expect companies to understand their needs?