Beyond Philosophy

DECEMBER 11, 2014

When we perform our Naive to Natural assessment to determine our client’s Customer centricity, we find that Culture and Leadership has a massive influence on the outcome of the experience. Companies that lack a Customer-focus don’t have mechanisms in place for the team, including senior management, to spend time with Customers.

Culture 134

Culture Customer Experience Customer Centricity Airlines 134

SurveySensum

FEBRUARY 20, 2024

Measure and track customer satisfaction metrics by launching NPS, CSAT, and CES surveys with SurveySensum! Foster a Culture of Customer Centricity The importance of fostering a customer-centric culture cannot be overstated in today’s competitive business landscape.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Measure and track customer satisfaction metrics by launching NPS, CSAT, and CES surveys with SurveySensum! Foster a Culture of Customer Centricity The importance of fostering a customer-centric culture cannot be overstated in today’s competitive business landscape.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Tricia Morris

JUNE 26, 2015

Reduce call and email service costs, as well as agent training time, through self-service knowledge, and start looking at customer service as a value center. Brands like Zappos have laid the groundwork for customer-centricity and customer service as a brand differentiator, and continue to stand out as leaders.

Customer Service 40

Customer Service Net Promoter Score Poor Customer Service Customer Service Representative 40