Airlines Customer Care Customer Service Customer Service Representative 
Kayako
MAY 13, 2022
Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. Are you ready to provide fast and responsive customer care? Discover Kayako Self Service.
Comm100
SEPTEMBER 5, 2014
The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. Here are nine tips on how to offer the most effective customer service on social media. Train Support Teams and Delegate Social Channels.
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Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
ShepHyken
MARCH 24, 2017
Used properly, I believe bots can be an customer service excellent tool. Suddenly, each airline had its own website, with its own esoteric booking system, full of opaque requirements and mandatory fields. Shep Hyken. Booking an appointment—say, a plane ticket—used to be so easy. You aren’t the only one.
ShepHyken
FEBRUARY 1, 2017
Last week United Airlines had a computer outage that lasted two and a half hours and caused 200 flight delays and six cancellations. Keep in mind, this wasn’t a single unhappy customer complaining to a gate agent at the airport. And it may not be a computer glitch, but a weather problem that causes airline delays.
LiveChat
FEBRUARY 15, 2019
Dishing out indifferent customer service. The very reason customers call on your helpline numbers is – duh – because they need help. When you present an already hassled customer with a customer care representative who couldn’t care less, where do you think that customer’s going to take their business?
LiveChat
AUGUST 3, 2018
They know me right when I call – they already have my phone number to identify me with, the customer service representatives greet me with my name right away and the problem gets tackled in a jiff, all thanks to the magic of information. My favorite companies are ones that spare me the rigmarole entirely.
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