ShepHyken

JANUARY 10, 2024

It would take two flights on two airlines to get to where I was going, so I expected two boarding passes. Because it’s a different airline, it takes an extra couple of steps, and she didn’t want to do it.” Yes, the second agent took great care of me. Connect with Shep on LinkedIn. However, she also made a mistake.

Travel 91

Travel Customer Service Airlines Poor Customer Service 91

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. That’s where workflow automation tools come in.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. In fact, customers will demand it. Airlines have been providing this type of help for many years now.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0