CSM Magazine

FEBRUARY 2, 2021

EVO Payments International GmbH, trading as BOI Payment Acceptance, provides acquirer services including payment terminals and online payment services, including payment gateway, virtual terminal and other products, which are designed to make electronic payment acceptance easier for merchants and attractive to businesses of any size.

Self Service 78

Self Service Banking Chatbots Policies 78

CSM Magazine

NOVEMBER 3, 2020

As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI shows how to buck the trend using Artificial Intelligence (AI). AI for high resolution levels – customers simply want answers and they expect fast results, with or without a pandemic. ‘Is

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying. Let’s continue.

Customer Experience 64

Customer Experience Chatbots Self Service Touchpoint 64

CSM Magazine

JULY 16, 2020

It’s time to consider the benefits of Artificial Intelligence (AI). Through its ability to capture, analyse and learn from massive amounts of data, AI should be at the centre of every enterprise serious about creating amazing customer experiences. 3 ways to boost CX and win market share using AI.

Insurance 59

Insurance Industry Automotive Transportation 59

Magellan Solutions

JULY 29, 2021

The age of artificial intelligence (AI) is now very much upon us. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . AI is a “treat” in telemarketing Philippines.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

CSM Magazine

DECEMBER 1, 2020

discusses how artificial intelligence (AI) can help to achieve the right balance. This search for alternative methods of response is one of the reasons why live chat is growing exponentially, quickly overtaking voice calls, social media and email as the preferred method of communication. Abbie Heslop of EBI.AI

Automotive 69

Automotive Transportation Social Media Insurance 69

CSM Magazine

JUNE 16, 2020

As contact centres evolve as a result of COVID-19, Thomas Rødseth, Chief Technical Officer at Puzzel says now is a critical time to keep frontline staff safe and motivated. WFM is a powerful morale-boosting tool for agents. What comes first: happy customers or happy employees? Provide purpose and tools.

Employee Engagement 52

Employee Engagement Omni-Channel Engagement Strategy 52