Whitepaper: The Five Core Pillars for Your CEM Strategy
Responsetek
MAY 8, 2018
Working with our CEM platform, our insurance clients typically see an average improvement in NPS® (satisifaction score) of 12.0 PTS within the first 12 months of program launch. An example of this customisation can be seen using first-call resolution (FCR). YOUR ‘MOMENTS OF TRUTH’ WITH CUSTOMERS.
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