Abandon Rate Communication First Call Resolution Telecommunications 
Call Experts
JULY 27, 2023
Important metrics that you want to make sure you understand include time to answer, abandonment rates, and uptime. At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. Typically we strive to answer 80% of our calls in 30 seconds or under.
Responsetek
MAY 8, 2018
Using real-time customer feedback, ResponseTek was able to confirm that three of the six reasons for abandonment submitted by these ‘almost customers’ could be improved via internal development resources. An example of this customisation can be seen using first-call resolution (FCR). CONCLUSION.
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