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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

NOVEMBER 20, 2023

By making the checkout process quick and secure, AI reduces cart abandonment rates and fosters trust in online transactions. Example : Airlines use sentiment analysis to assess customer feedback on social media, addressing concerns and improving overall customer satisfaction.

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How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

MAY 23, 2018

Forrester defines customer journey analytics is “an analytics practice that combines quantitative and qualitative data to analyze customer behaviors and motivations across touchpoints and over time to optimize customer interactions and predict future behavior.”. Uncover behavioral segments.

Customer Journeys 90
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