CSM Magazine

APRIL 20, 2021

Trying to think of ways to adapt your business in 2021 as you continue to work remotely throughout the pandemic? Getting started with your own business and need inspiration on some of the best ways to reach the right people? Whatever the case may be, here are three key tips for reaching customers and clients remotely in 2021.

Tips 52

Tips Social Media Video Software 52

Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. Tips for optimizing availability: – Make sure to offer live chat. Everyone texts.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Mattias and I are very aware that PieSync’s success depends on that of our customers. Who are your most successful customers?

Customer Success 98

Customer Success B2B Metrics Strategy 98

Kayako

SEPTEMBER 28, 2022

In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. Janet Balis, CMO Practice Leader for Ernst & Young, said in 2021, “Old truth: You are competing with your competitors. What is Internal Customer Service?

Technology 156

Technology Self Service Tips Customer Service 156

SmartKarrot

SEPTEMBER 11, 2020

If you were not able to make this spectacular event, here are some highlights and key takeaways from SaaStr 2020. If you were not able to make this spectacular event, here are some highlights and key takeaways from SaaStr 2020. In-person events won’t resume for most until 2021. Customers have become more ambitious.

Customer Success 10

Customer Success Competitive Advantage Comparison Culture 10

BirdEye

APRIL 6, 2023

The idea you choose should solve a customer problem or improve an existing product or service offering. The idea you choose should solve a customer problem or improve an existing product or service offering. Print-on-demand 3. According to the US Census, an average of 5.4 million business ventures are started in the U.S.

Insurance 98

Insurance Social Media Transportation Consulting 98

BirdEye

FEBRUARY 23, 2024

You can only have stellar customer communication through streamlined and effective business communication. You can only have stellar customer communication through streamlined and effective business communication. Each element emphasizes key aspects to consider when writing or speaking professionally.

Communication 63

Communication Multi-Channel Culture Social Media 63