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7 Customer Service Trends to Look Out for in 2024

SurveySensum

AI-Powered Customer Service: An Opportunity, Not a Threat AI is already at work, just like Amazon’s Alexa or SurveySensum’s chatbots providing you with quick answers, analytics predicting your needs, and tailored recommendations to improve your experience. CAGR by 2030, reflecting the increasing adoption of these AI assistants.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Analyzing this feedback using powerful text analytics , they discovered important insights. STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. So, what did they do? The observation?

Retail 52