Currency Alliance

DECEMBER 7, 2021

But make no mistake; failing in the medium-to-long term on these Loyalty Imperatives will put your customer relationships at risk and ultimately damage your brand. Customer centricity implies that you build solutions around customer needs. Loyalty programs are no different.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySensum

NOVEMBER 3, 2023

So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. These advancements help businesses meet and exceed customer expectations. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.

Trends 52

Trends Self Service Customer Service Chatbots 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Customers were switching to other fashion brands due to limited stock availability. STEP 4: Inform the customers Communicate the changes and improvements to customers to regain their trust and encourage increased spending.

Retail 52

Retail Feedback How To Self Service 52