2026, Omni-Channel, Roadmap and Touchpoint - Customer Experience Update

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

NOVEMBER 16, 2023

It’s being embedded into workflows and customer touchpoints. By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. Any technology that makes CX poorer has no place on the roadmap. They are piloting and embedding AI and GenAI around their core CX design.

Customer Experience

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Why Your Brand Needs a Total Experience Strategy

CSM Magazine

JULY 7, 2022

By 2026, according to the same report, 60 percent of large enterprises will use TX to transform their business models to achieve world-class customer and employee advocacy levels. The first step to laying out the roadmap for where you want your TX to go is assessing where your business stands now. Why is this?

Strategy

Strategy Brands Customer Journeys Employee Experience

Customer Experience Update

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

Why Your Brand Needs a Total Experience Strategy

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