2026, Employee Experience, Omni-Channel and Roadmap

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

NOVEMBER 16, 2023

By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. Any technology that makes CX poorer has no place on the roadmap. Experiences reflective of past interactions, and rooted in future relevance, across all touchpoints. We need to understand the limitations.

Customer Experience

Customer Experience Chatbots Self Service Touchpoint

Why Your Brand Needs a Total Experience Strategy

CSM Magazine

JULY 7, 2022

Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains. By solving employee needs, you directly solve some of your customer needs and vis versa. Why is this? Why is this?

Strategy

Strategy Brands Customer Journeys Employee Experience

Customer Experience Update

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

Why Your Brand Needs a Total Experience Strategy

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