Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

NobelBiz

AUGUST 23, 2022

million dollars by 2026. Once these have been found, more accessible customer journeys can be proposed. The speech analytics deployment is vital for a contact center because it improves the FCR, which is immediately reflected in the Net Promoter Score (NPS) or customer happiness. How does speech analytics work?

Call Center 52

Call Center Analytics Contact Center Self Service 52