Inbenta

FEBRUARY 20, 2020

Customer self-service ROI. When monitoring the performance of a self-service initiative, there are a variety of different KPIs to keep track of in order to allow ROI to be measured. Researchers predict that by 2025, chatbots will accomplish more than 90% of the B2C interactions.

Self Service 116

Self Service Chatbots ROI Return on Investment 116

TechSee

NOVEMBER 27, 2018

AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. Field service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

VDS

OCTOBER 2, 2023

Genesys Cloud CX can help you manage customer interactions across various channels, enabling you to deliver proactive, predictive, and hyper-personalized experiences. Some of the advantages of using Genesys Cloud CX include: 90% first-call resolution: Improved customer satisfaction due to the efficiency of the platform.

How To 52

How To Customer Journeys Contact Center Analytics 52