CSM Magazine

APRIL 25, 2023

Now in its 20 th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. The DMG report states that 50% of Webchats are now handled by chatbots, automating answers and freeing agents to deal with more complex enquiries.

Omni-Channel 52

Omni-Channel Self Service Abandon Rate Return on Investment 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Harness the power of AI, VR, and AR to give your customers exceptional experiences like self-checkout, fast issues resolution using AI chatbots, and many more. 69% is a lot of customers.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Harness the power of AI, VR, and AR to give your customers exceptional experiences like self-checkout, fast issues resolution using AI chatbots, and many more. 69% is a lot of customers.

Retail 52

Retail Strategy Customer Experience Sports 52