Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. New trends that emerge quickly become baseline expectations for customers. Personalized Customer Service With AI 2.

Trends 84

Trends Self Service Customer Experience e-support 84

Magellan Solutions

MAY 10, 2023

REAL RESULTS: IMPROVED CUSTOMER SATISFACTION Majority of customers still believe that companies can improve their customer experience. Exceptional customer service and experience are more vital nowadays. Call center companies must deliver notable customer service.

Call Center 52

Call Center Customer Satisfaction Exceptional Customer Service Training 52

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

NobelBiz

APRIL 18, 2023

With WFO tools in place, managers can allocate resources effectively, ensuring that the right number of agents is available at all times for handling customer inquiries, thereby reducing wait times, leading to improved productivity levels and minimizing labor costs due to increased utilization rates, etc.

Contact Center 52

Contact Center Call Center Management Gamification 52

SurveySensum

MAY 19, 2023

According to the extensive research done by Satmetrix in 2022, the industry average NPS score in Banks is 31. Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. What’s most crucial for a bank or financial institution is to focus on improving its NPS over time.

Banking 52

Banking NPS Industry Net Promoter Score 52

SurveySensum

JULY 20, 2023

The potential barriers could be unclear or unattractive product displays, high prices or perceived lack of value, inadequate product selection, inconvenient store layout or location, unsatisfactory customer service, long wait times, or difficulty in finding desired products. It’s a real pain, isn’t it?

Retail 52

Retail Feedback How To Self Service 52