2022 Customer Service Representative Exceptional Customer Service Self Service 
ShepHyken
MAY 4, 2023
Customer service productivity is vital to meeting customers’ needs in 2023 and beyond. Not only is customer service productivity important for providing a good customer experience, it is also vital for business success. This can increase customer retention and loyalty, which can benefit businesses.
Kustomer
JUNE 7, 2023
Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. However, the average response time for customer support teams is over 12 hours. Chatbots 3. Virtual Assistants 4.
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