BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets?

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

West Monroe

MAY 8, 2022

Ask 100 business leaders what their organization’s 2022 goals are, and you’ll likely get 100 unique responses (if not more)—depending on their industry, company size, and many other factors. You also need to weave data throughout your entire operating model. Featured Content.

Case Study 52

Case Study Study Fashion Financial 52

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. However, as many pushes for Return to Office (RTO) can attest to, the desire to work remotely or in a hybrid fashion isn’t going away.

Management 88

Management Gamification Contact Center Policies 88

Solvvy

JULY 13, 2022

With the right technology and tools, the answer is yes. Bureau of Labor Statistics reports that in April 2022, 809,000 people quit their jobs in professional and business services, and some may have been from your help desk. Also, 62% of survey respondents say experience with one industry influences their expectations in others.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

NobelBiz

FEBRUARY 15, 2023

This can take the form of training on technology skills and tactics. Omnichannel Call Center Technology It’s important that your agents can quickly and simply receive and process incoming requests so that service and performance levels don’t drop. Integration with your current software (CRM, API etc.) predicted for 2022.

Call Center 52

Call Center Communication How To Omni-Channel 52

Magellan Solutions

FEBRUARY 13, 2022

This includes manufacturing, health care, and technology. Most BPOs invest in the latest contact center technologies to deliver the best service. And also help you consider how to take advantage of them in an organized fashion. You might be asking, “How can I increase sales in 2022?” The Need for ISO Certification.

Call Center 40

Call Center Resources System Customer Satisfaction 40

CustomerSuccessBox

FEBRUARY 28, 2022

Bonus Read: 2022 will all be about these Customer Success KPIs. In the same fashion when seen with other platforms, the fintech layer has taken a breathtaking jump as well while SaaS is still adding to revenues. And Zoom is an example of that. Squarespace – $700 M in ARR with 85% Net Retention Rate. appeared first on.

Self Service 52

Self Service Software e-support Customer Retention 52