Quadient

MAY 23, 2022

Contact Center Wrap-Up—Where the Rubber Meets the Road. Mon, 05/23/2022 - 12:58. So, if customer experience is the new battleground, then the contact center is out front leading the charge. Quadient is a global leader in the document management industry. Marissa Feigen.

Contact Center 105

Contact Center Meeting Social Media Call Center 105

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center?

Contact Center 57

Contact Center Knowledge Base CRM Technology 57

Solvvy

NOVEMBER 30, 2022

By crawling your knowledge bases, FAQs, and ticket history (plus any documentation you choose) before launch, Zoom Virtual Agent intelligently guides your customers to the right resolution. Zoom Contact Center is a robust contact center as a service (CCaaS) solution. That’s for a very good reason.

Virtual Agent 62

Virtual Agent Meeting Contact Center Chatbots 62

SurveySparrow

NOVEMBER 20, 2022

These are the Support Desk, Contact Center, Omnichannel Suite, and Customer Success. . Freshdesk’s Contact Center solution has three tiers of pricing: Growth, Pro , and Enterprise. This includes third-party integrations with apps such as time tracking, CRM, surveys, chat, and more. Looking for more options?

Self Service 52

Self Service Comparison Analytics Gamification 52

AWS Machine Learning

NOVEMBER 22, 2022

Contact centers and customer service teams can analyze on-call transcriptions or chat logs to identify agent training effectiveness, and conversation details such as specific reactions from a customer and phrases or words that were used to elicit that response. CRM ticketing system. Sentiment across age groups by entity.

Analysis 68

Analysis CRM System Groups 68

Magellan Solutions

FEBRUARY 13, 2022

Most BPOs invest in the latest contact center technologies to deliver the best service. You might be asking, “How can I increase sales in 2022?” Here are the most common tasks done through LPO: Document review . Document processing and coding. The data you got from metrics can help you identify that.

Call Center 40

Call Center Resources System Customer Satisfaction 40

Thematic

SEPTEMBER 13, 2022

The best text analytics software platforms for 2022 #1 Thematic Thematic - that’s us! - You can add every source of feedback into Thematic: internal (surveys, contact center, support tickets, complaints, CRM notes) and external (review sites, forums, social media). What data sources are supported?

Analytics 71

Analytics Software Self Service Analysis 71