Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. However, the average response time for customer support teams is over 12 hours.

Trends 84

Trends Self Service Customer Experience e-support 84

Magellan Solutions

APRIL 19, 2023

In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses. Customer experience is a key aspect for companies trying to increase sales, satisfaction, and referrals. If the customers are familiar with what they bought, conflicts can be avoided in the future.

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

Lumoa

DECEMBER 15, 2022

For banking and telecommunication companies, customer surveys will likely be your largest pool of customer feedback. Most of the interactions customers have with you are either…. According to DataReportal, 75% of people use social media to research products as of 2022. Why You Should Use Voice of Customer Analytics.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

ShepHyken

MAY 4, 2023

This week, we feature an article by Clive Hanks from TextExpander , a communication and efficiency tool that helps individuals and companies become more productive. In today’s digital world, customer service productivity is more important than ever. This can increase customer retention and loyalty, which can benefit businesses.

Exceptional Customer Service 62

Exceptional Customer Service Self Service Customer Service Net Promoter Score 62