CSM Magazine

DECEMBER 14, 2021

With that in mind, below are some of the ways you can expect artificial intelligence to shape customer service in 2022 and beyond. It is vital to remember that chatbots and virtual agents are better suited for lower-level questions and requests at this point in the game. Much More Proactive Service.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Customer Service Representative 52

Playvox

APRIL 21, 2023

While customers do expect to be able to move across channels to complete their service journey, you need to make sure you’re ready to staff and monitor each channel properly to ensure costs don’t creep up. Thirty percent (30%) offer social media customer care, but only 14% are checking on quality there.

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.

Retail 78

Retail Engagement Strategy Customer Experience 78

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52