ViiBE Blog

SEPTEMBER 29, 2023

customer community, or automated chatbots that redirect customers to the needed articles that provide a step-by-step guide on how to resolve the problem. Does it mean that a company does not need customer support? It becomes possible thanks to knowledge banks (FAQ pages, videos, static tutorials, etc.),

Self Service 52

Self Service Strategy Video Knowledge Base 52

ViiBE Blog

JANUARY 20, 2022

You can win them over if they ask their query on your website with a chatbot and receive a helpful response. Moreover, because an AI-driven chatbot can learn more about each customer with each interaction, it can provide a personalised experience going forward. Live chat can be part of your overall customer support.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

ProProfs Chat

OCTOBER 25, 2021

For example, by connecting the survey tool to your CRM tools, you can identify potential leads online and source more business for your brand. You can easily integrate Alchemer with your existing tools like CRM and ERP systems. Automatically export the feedback data into pdf, Xls, and infographic formats. c) HubSpot.

Software 98

Software Feedback Net Promoter Score Social Media 98