Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. The post 2022 World Cup Player Behavior Provides Insights for Euro 2024: What Makes New Players Tick? appeared first on Optimove.

Gamification 59

Gamification Sports Engagement Strategy 59

CSM Magazine

NOVEMBER 3, 2022

Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. According to 88% of contact centre managers, brand perception also directly influences overall company revenue. An astonishing 60% of consumers have switched brands due to negative contact centre experiences.

Loyalty 52

Loyalty Brands Self Service e-support 52

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

Retently

APRIL 5, 2024

Understanding Retail Customer Experience Customer experience in retail refers to the perception and sentiment of shoppers toward a brand throughout their journey – from the first point of contact to post-purchase interactions. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

Retail 78

Retail Engagement Strategy Customer Experience 78

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. 4 ways user-generated content can transform your social media strategy Does your brand’s social media strategy need an upgrade? Read on to find out to tap into your brand's UGC goldmine.

Self Service 10

Self Service Social Media Roadmap Gamification 10

CSM Magazine

AUGUST 8, 2023

Discover the secret to agent wellbeing in your contact centre with hints and tips that work. 1 in 3 consumers have noticed agents seem stressed while the majority (72%) say that an interaction with a stressed agent would negatively impact their perception of a brand. 5 Common Sense Tips for Driving Employee Engagement 1.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

SmartKarrot

JUNE 17, 2022

This approach gives them a personalized experience that customers see as one of the factors influencing their loyalty to a brand. The platform simply provides the users with an overview of its features and functions, along with some tips on how to go about it. By doing this, there is a greater chance of converting.

Self Service 10

Self Service Company B2B Gamification 10