Lumoa

NOVEMBER 17, 2022

“Angry customers will spread their negative experience on their favorite social media platform with friends and family,” says James Crawford, Founder of DealDrop. Make sure you have a customer support team to interact with dissatisfied customers and make things right. Your customers will feel valued and trust your brand.”.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Stella Connect

DECEMBER 15, 2021

It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. .

Trends 75

Trends Poor Customer Service Consumers Social Media 75

ShepHyken

AUGUST 6, 2023

Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. in 2022 and 5.4% as of 2023 and minimum federal wage of $7.25 Connect with Shep on LinkedIn.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

NOVEMBER 29, 2021

Here are several excellent ideas on how to ensure you don’t lose a loyal customer, even when there is a problem or complaint. 5 Questions to Ask in Building a Customer Experience Strategy for 2022 by Phil Britt. Best New Customer Experience and Design Books – 2021 List by Ricardo Saltz Gulko. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Chatbots Retail B2C 85

ShepHyken

SEPTEMBER 12, 2022

Their legendary use of social media is no exception, and if we as marketers are willing to shed a bias or two, there are three surprising lessons from Zappos that can transform how brands and agencies derive value from our social media investments. Some companies may even have lofty goals like winning customers for life.

Customer Service 14

Customer Service Social Media Loyalty Customer Service Training 14

ShepHyken

MAY 30, 2022

Here you will find some interesting stats and findings about why rewards programs fizzle out, the mistakes companies/brands make, and more. The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

ShepHyken

OCTOBER 31, 2022

3 Tactics to Avoid Spooking Your Customer by Mark Smith. CMSWire) If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. You don’t want to scare your customers away. But that is exactly what some companies and brands do. You don’t want scary CX, do you?

Customer Service 12

Customer Service Social Media Advertising Retail 12

ShepHyken

MARCH 27, 2023

3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? While it may seem like marketing, if done well, content marketing connects with the customer and gets them engaged or emotionally connected.

Customer Service 22

Customer Service Customer Retention B2B Study 22

ShepHyken

OCTOBER 17, 2022

Retention Signals Success for Subscription Businesses by Guy Marion. Total Retail) For subscription businesses, customer retention could be seen as just as important as customer acquisition, if not more. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

ShepHyken

MAY 1, 2023

Each week, I read many customer service and customer experience articles from various resources. According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. It’s one thing to get the customer to come back.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

SmartKarrot

FEBRUARY 15, 2022

Bill Quiseng is a well-known blogger and professional speaker who gives valuable keynote sessions on customer service. His interactions provide real-world experiences to give frontline workers so they can manage customers and develop meaningful relationships and brand loyalty with them. Blake Morgan. Chelsea Krost.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ShepHyken

AUGUST 22, 2022

My Comment: Marketing has traditionally been about getting customers to want to do business with a company or brand. The trend over the recent years has been to put customer experience under the responsibility of the CMO. Top 10 Successful CX Strategies – 2022 by SoftClouds. Follow on Twitter: @Hyken.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14