The Top 4 Contact Center Trends To Boost Performance And CX
Playvox
APRIL 27, 2023
Trend 1: Expansion Of Engagement Channels First, let’s get clear on synchronous channels. Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. This kind of customer engagement is open-ended.
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