5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for
NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Customers anticipate even greater personalization as the amount of data about their purchasing experience grows year after year, and new techniques for storing and analyzing this data emerge.
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