Kustomer

AUGUST 5, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Brad Birnbaum , CEO of Kustomer, to learn about how companies can win with their customers in this new space. To learn more about Brad’s vision for future customer success, listen to the full podcast below.

Omni-Channel 105

Omni-Channel Customer Experience Chatbots Contact Center 105

Kustomer

JUNE 10, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. For nearly 30 years, experts in the CX industry have heard rumors that voice as a communication channel is dead and useless for navigating customer problems.

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Contact Center Consumers Interaction CRM 97

Kustomer

OCTOBER 15, 2020

Learn how each guest has successfully managed and handled customer service during COVID-19 by listening to the podcast below. Brad has found ways to do more with less, meaning he is expounding on how to keep his employees busy all while offering top notch customer care. Not every problem can be resolved with one channel.

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Self Service Management How To Omni-Channel 52

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” How did you ensure digital best practice when everyone was presenting remotely? “We

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