Kustomer

APRIL 28, 2021

At this point it goes without saying, but the world shifted online rapidly in 2020. According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. The Online Retail Opportunity. And unfortunately, right now, they are not delivering.

Retail 98

Retail Customer Service Chatbots Consumers 98

Comm100

FEBRUARY 1, 2023

It’s also interesting to note that nearly half of online students favored live chat as a way of replicating face-to-face access to staff. As demand for online education grows , monitoring the experience of both online and blended learners has become critical for every school. One study found that 73.4%

Effort Score 223

Effort Score Wait Times Video Communication 223

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. This results in lower wait times and fewer frustrated customers. So, how can businesses ensure their CX is up to scratch?

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

C3Centricity

SEPTEMBER 14, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. All this delivers trust in the experience.

Retail 194

Retail Trends Apparel Transportation 194

C3Centricity

APRIL 29, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. All this delivers trust in the experience.

Retail 177

Retail Apparel Transportation Trends 177

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. This results in lower wait times and fewer frustrated customers. So, how can businesses ensure their CX is up to scratch?

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52