2020 Online Experience Social Media Wait Times 
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. This results in lower wait times and fewer frustrated customers. So, how can businesses ensure their CX is up to scratch?
C3Centricity
SEPTEMBER 14, 2020
Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. All this delivers trust in the experience. Conclusion. So where is the future of retail?
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C3Centricity
APRIL 29, 2020
Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. All this delivers trust in the experience. Conclusion. So where is the future of retail?
Qualtrics
NOVEMBER 20, 2020
With employee health and safety at the forefront of minds, this is how brands are adapting to Black Friday in 2020. There are plenty of videos on social media showing customers fighting with employees who are policing mask-wearing in-store, with some news stories reporting customer violence. Download Now.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. This results in lower wait times and fewer frustrated customers. So, how can businesses ensure their CX is up to scratch?
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