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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

Customer Experience (CX) tells a lot about businesses as well as consumers. Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. In 2022, concentrating on your mobile user experience is essential.

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It’s Time for Seamless Mobile Customer Service

GetFeedback

With mobile purchases on the rise, excellent mobile customer service is becoming more important. When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc). Rinse and repeat.