Beyond Philosophy
APRIL 23, 2015
With startling statistics, including an estimate that by 2020 80% of the adult population will own one, it is clear that people love their phones—using them more and more each day. VIEW OUR MOBILE EXPERIENCE INFOGRAPHIC HERE. Deliberate use of cues that appeal to the subconscious needs and feelings of your Customers.
ShepHyken
AUGUST 31, 2020
However, brands that have cultivated customer loyalty can mitigate the harm — loyal shoppers are 6X more likely to forgive a mishap than the average customer. My Comment: Here’s an infographic that shows some stats and facts on how loyal customers are more forgiving of mistakes and problems than your average customer.
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ShepHyken
AUGUST 3, 2020
(Retail Dive) It’s no surprise to anyone that retailers have been impacted by coronavirus shutdowns, not only because of the closures but due to an influx in customer service requests. People, Business and the Pandemic – Measuring the Long-Term Impact of COVID-19 [An Infographic] by Dhawal Kumar. Follow on Twitter: @Hyken.
ShepHyken
FEBRUARY 3, 2020
Each week I read a number of customer service and customer experience articles from various resources. 6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis. Do You Know What Your Customers Really Want? Infographic] by Jennifer Hanford. Here are my top five picks from last week.
ShepHyken
FEBRUARY 10, 2020
The author gives us a little history and some current insights into what we need to do in the digital age of customer service. 10 Marketing Lessons from Apple [Infographic] by The Website Group. My Comment: Customer experience and marketing are very much connected. My Comment: How do you increase customer retention?
ShepHyken
JULY 13, 2020
.” Here you will find stats and facts that will compel you to take a closer look at how easy and frictionless you make it for your customers to communicate with you. Importance of Customer Experience by Nuxiba. Nuxiba) This infographic shares advice to give your customer the best experience in your call or contact center.
ShepHyken
MARCH 8, 2021
Here are 16 members of the Forbes Coaches Council sharing their tips on how to motivate and engage employees to create a better experience for customers. This is more of an infographic than an article, but there are some very interesting stats and facts about what thousands of hoteliers are doing to survive in a crisis (a.k.a.
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