delighted

NOVEMBER 5, 2019

For 2020 and beyond, the answer is both. Indochino, for example, was very successful as an online fashion marketplace. Customer or potential customer emails can be captured digitally by encouraging customers to sign up for newsletters and rewards programs. Food: meat, dairy, produce, specialty foods.

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

delighted

NOVEMBER 20, 2020

Indochino, for example, was very successful as an online fashion marketplace. The current state of retail 2020: customer experience reimagined. In the US, the COVID-19 pandemic required roughly 60% of retail square footage to temporarily close in 2020. Retail apocalypse or opportunity for change? apparel) compared to 2019.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

Currency Alliance

OCTOBER 12, 2021

The best-known loyalty programs are made up of many partnerships – such as United Airlines and Hilton Hotels, or Emirates and Marriott. But partnerships don’t have to be between huge companies; a local pharmacy can partner with convenience stores or fashion retailers. Vueling is similar.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Currency Alliance

FEBRUARY 26, 2019

An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. demonstrating environmental responsibility. has proven very popular.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45