NobelBiz

SEPTEMBER 30, 2020

The 2020 crisis created a business environment where managers are forced to navigate their teams through uncertain waters. The contact center industry is no exception. Learn everything you need to know about how to start a virtual call center. Adapt your business to the new reality.

Virtual Call Center 69

Virtual Call Center Call Center How To Contact Center 69

NobelBiz

SEPTEMBER 30, 2020

2020 shifted the perspectives of many, if not all, industries across the globe. This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center.

Virtual Call Center 52

Virtual Call Center Call Center Contact Center How To 52

Daniel Group

MARCH 26, 2020

Update: March 18, 2020. The technology supporting our core survey system, from importing/uploading your data files, to conducting surveys, to sending alerts and displaying results in our portal are all driven by a system housed in a secure Tier 1 data center in Charlotte, NC, with cloud-based backup and disaster recovery systems.

Strategy 59

Strategy NPS Net Promoter Score Virtual Call Center 59

NobelBiz

AUGUST 18, 2020

The call center can be a wonderful place to work in, full of positivity and great people. And in the contact center world specifically, things get even messier. We’ve interviewed some of the brightest, most experienced minds in the call center on how to manage a call center efficiently. Let’s dig in.

Call Center 52

Call Center Management Gamification How To 52

ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. In 2020, we saw a huge expansion of global users. ViiBE has expanded with our historical customers as well as the new companies with whom we had the pleasure of launching new partnerships in 2020.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Magellan Solutions

JULY 27, 2021

Navigating the future with multilingual call center services. This can be avoided with the support of reputed multilingual call center companies. We offer all possible language and dialect as the top multilingual call center company in the Philippines. It’s understandable why the 2020 U.S.

Call Center 52

Call Center Tourism Virtual Call Center Transportation 52