2018 - Customer Experience Update

Competing and Winning in Challenging Environments with Matt Dixon and Vikas Bhambri

Kustomer

APRIL 15, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by guests Matt Dixon from Tethr and Vikas Bhambri from Kustomer to discuss Matt’s most recent research on over one million customer service phone calls. It’s really actionable in the technology that exists today.”.

Omni-Channel

Omni-Channel Effort Score Contact Center Call Center

Pros & Cons of Using NPS To Measure CX Success

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. Listen below and tell me what you think. What resonates most?

NPS

NPS Measurement Net Promoter Score Effort Score

Customer Experience Update

Competing and Winning in Challenging Environments with Matt Dixon and Vikas Bhambri

Pros & Cons of Using NPS To Measure CX Success

Webinars

Stay Connected