ShepHyken

SEPTEMBER 4, 2017

(Forbes) I talked with 10 top CMOs from a number of industries to get their insights into the changing role of the CMO, how they build relationships with customers, how they stay on top of changes in today’s omnichannel world, and more. 10 Insights from Customer Care Experts & Influencers by CGS.

Customer Service 64

Customer Service Net Promoter Score Self Service NPS 64

TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester takes this concept one step further by proving that improving customer experience in telecoms delivers a boost to all KPIs.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Kustomer

AUGUST 11, 2022

Customer Loyalty and Retention. When customer service conversations go well, consumers are more likely to continue purchasing a brand’s products or services regularly. Competitive Advantage. In fact, a Gartner survey found that 89% of companies compete on the quality of their customer service on its own.

Customer Service 98

Customer Service Social Media Self Service Loyalty 98

ShepHyken

JANUARY 8, 2018

(Retail Customer Experience) As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close.

Customer Service 0

Customer Service Retail Contact Center Competitive Advantage 0

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Kustomer

MAY 18, 2020

Customer Loyalty and Retention. When customer service conversations go well, consumers are more likely to continue purchasing a brand’s products or services regularly. Competitive Advantage. In fact, a Gartner survey found that 89% of companies compete on the quality of their customer service on its own.

Customer Service 52

Customer Service e-support Self Service Social Media 52

Magellan Solutions

MAY 10, 2020

Having a live chat option on your website gives you a competitive advantage. Customers demand immediate assistance at all times. Aside from generating sales leads, live chat support is also an intuitive and proactive way to show customers that your business is accessible 24 hours.

Chatbots 52

Chatbots e-support Competitive Advantage Call Center 52