CSM Magazine

NOVEMBER 2, 2021

That’s key to retaining and growing our business and the way we have deployed BigChange gives us a key competitive advantage,” he explains. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

JULY 11, 2023

I’m so proud of and grateful for the Northpassians who came together to innovate and build our remarkable company. Northpass was born in November 2013, just eight weeks after my wife and I welcomed our first child. Gainsight has 500 R&D personnel and a proven track record of delivering cutting-edge innovation at scale.

Leadership 40

Leadership B2B Competitive Advantage CRM 40

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Amazon Mayday : First launched in 2013 in connection with the Kindle Fire, Amazon Mayday was an in-app video support that connected an Amazon agent with the Kindle customer with the tap of a button.

Video 141

Video Contact Center Financial Call Flow 141

Magellan Solutions

JULY 20, 2021

Because of the presence of the internet, telecom companies are constantly creating new business models and innovative offerings to improve customer experience and reduce customer churn. They aid companies for them to have a competitive advantage. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

Call Center 52

Call Center Omni-Channel e-support Contact Center 52

Magellan Solutions

JULY 2, 2021

BPO (Business Process Outsourcing) could be the key to giving your firm the competitive advantage it needs. Variables such as talent, cost, infrastructure, and innovation greatly help the country stand-out. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52