Comm100

FEBRUARY 1, 2023

Robust solutions can also automatically send messages to students to promote engagement before a student leaves without an answer. 90% of consumers say that when they interact with a brand online, they expect an immediate response. 76% of consumers are more likely to engage with brands when they feel understood on a personal level.

Effort Score 229

Effort Score Wait Times Video Communication 229

delighted

APRIL 19, 2019

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? These metrics help you work out where you can improve your customer experience to boost engagement and increase sales from potential and existing customers.

Survey 56

Survey Measurement Customer Experience Effort Score 56

delighted

APRIL 19, 2019

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? These metrics help you work out where you can improve your customer experience to boost engagement and increase sales from potential and existing customers.

Survey 40

Survey Measurement Customer Experience Effort Score 40