Learning to Adapt in an Ever Changing Market With Nate Brown
Kustomer
SEPTEMBER 3, 2020
So when you get to support, a traditional customer service environment, you can look at some of those KPIs around customer effort score. You definitely need some operational data in there that’s specific to a contact center or support environment. Chief Customer Officer 2.0 Gabe Larsen: (02:36).
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