2011 Brands Customer Insights Loyalty 
ShepHyken
SEPTEMBER 10, 2021
A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. . Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ).
Bob Hayes
FEBRUARY 2, 2015
In this post, I study what loyalty-leading companies do differently than loyalty-lagging companies in their customer experience management (CEM) efforts. The research helps identify best practices that companies can adopt in their CEM efforts to increase customer loyalty. All CEM programs are not the same.
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Wired and Dangerous
JANUARY 20, 2015
The hype of a brand name means little in deterring the disappointed customer’s exit. Customers today are Vocal– more apt to rapidly (and loudly) register concerns with their higher standards for value and their expectation of getting a tailored response. Patterson (SF: Berrett-Koehler May, 2011).
SurveySparrow
SEPTEMBER 29, 2020
According to a study by American Express, customers spend 17% more on businesses that ensure good customer support. Great customer journeys also earn your loyalty and trust. Hubspot finds that a shocking 93% of customers make repeat purchases from companies that provide great customer support.
Kustomer
SEPTEMBER 3, 2020
And then from there you can create the strategy and the fundamental best practices and the change management techniques…Why does our customer do business with us, and how can we increase their loyalty and work backwards from there? We know our customers, the hearts and minds of our customers, better than we ever have before.
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.
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