ProProfs Chat
FEBRUARY 19, 2021
There are millions of customers who lose their faith in a brand when they have to put more effort than they had anticipated. Whether it is about providing multiple details before buying a product or waiting on hold for long to speak to an agent, excessive effort on part of the customer can be a deal-breaker. Let’s begin!
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
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Comm100
MAY 11, 2020
Some sources claim that the concept of ‘omnichannel’ was coined in 2010. This slows down resolution speed and leads to longer wait times. And even if some agents go through the time-consuming effort to find all the relevant information, many simply won’t. Others even further back in 2003.
Comm100
MAY 11, 2020
Some sources claim that the concept of ‘omnichannel’ was coined in 2010. This slows down resolution speed and leads to longer wait times. And even if some agents go through the time-consuming effort to find all the relevant information, many simply won’t. Others even further back in 2003.
Comm100
JULY 11, 2019
Chatbots – automated conversation programs designed to replicate talking with human agents in an effort to help brands eliminate wait times – are nothing terribly new, first appearing on the scene around 1966. AI-powered Chatbots. If you’ve deployed a non-AI chatbot before and had some success, well ‘you ain’t seen nothing yet’.
NobelBiz
FEBRUARY 22, 2023
Because client profiles may shift rapidly, it’s critical to have software that will enable you to use data in real-time. It’s a waste of effort if your analytics don’t deliver useful information! In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
NobelBiz
FEBRUARY 22, 2023
Because client profiles may shift rapidly, it’s critical to have software that will enable you to use data in real-time. It’s a waste of effort if your analytics don’t deliver useful information! In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
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