Interactions

JUNE 24, 2021

Taking a step back, we know that there are some things that brands are collectively doing right in customer experience. Imagine if we time travelled back to 2010. I’m pretty sure that we would be astounded at the lack of channels, integration, and overall speed, personalization, and convenience of service that we had back then.

Self Service 71

Self Service Customer Experience Contact Center Poor Customer Service 71

Bold360

DECEMBER 12, 2019

Sure, you know the importance of customer service. One look at customer service statistics and it’s clear that consumer expectations when it comes to service aren’t just rising—they’re skyrocketing. If you want to stay competitive, it’s critical to step up your customer service game.

Customer Service 40

Customer Service Self Service Competitive Advantage Poor Customer Service 40

Bizagi

JULY 8, 2020

2 – Prioritize initiatives that keep existing customers happy. 90% of consumers have left a business because of poor customer service, reports Customer Think. The need for excellent customer experiences will only increase we enter a period of economic uncertainty. The same is true now.

Technology 52

Technology Net Promoter Score Financial Banking 52

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? While some things are always the same, others differ.

Meeting 41

Meeting Poor Customer Service Social Media Resources 41

LiveChat

APRIL 10, 2017

Yes, finding your first customers is incredibly difficult, but turning one-time buyers into return customers isn’t nearly as hard. It’s also less time-consuming, and actually much more profitable. Using a Customer Relationship Management System. Sure, companies might have had an 800-number consumer could call.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28